General

Use of Havilah Health products and services constitutes your acceptance of and agreement to comply with Havilah Health's billing policy.

Some products, or services may be set up on a prepaid basis. Payment must be received by Havilah Health before any billable product or service is provided/activated. In the event of a trial period, payment information must be on file before your account is created. You are required to keep a valid credit/debit card on file to charge for recurring monthly and/or overage fees. All recurring charges are automatically invoiced and charged to the credit/debit card on file.

Trial subscriptions are limited to one trial per person, per product. The purchase and subsequent cancellation of multiple trials may result in permanent closure of the account.

If it is determined that any user fails to pay the agreed upon monthly or annual payments by exploitation of any self-billing feature, all associated accounts may be terminated immediately, without warning, and the user will be billed for all unpaid usage.

Installment billing is based on the availability of products and services within the parameters defined by their packages.

Payment receipts are provided electronically with each purchase, and may also be provided upon customer request.

Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the client’s specific billing cycle date.

Payment failure: In the event a credit/debit card fails to charge successfully, access to the product, or service will immediately cease.

Deactivation: Havilah Health reserves the right to remove customer application data from its program, or service after nonpayment.

Cancellation of an installment payment immediately stops automatic billing. Havilah Health reserves the right to allow access to the service until the end of the prepaid billing cycle.

Fees

Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

Chargebacks: If a customer initiates a chargeback, Havilah Health may assess a $50.00 processing fee for each individual chargeback.

Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Havilah Health reserves the right to increase pricing at the time of re-enrollment into a program, or service.

Payment Methods

Havilah Health accepts payments from most major credit cards, and in some cases, PayPal.

Subscription Billing

Payments are collected at the beginning of each billing period. Client billing periods typically begin on the day of the month (or year for yearly plans) in which the client purchased the service or program. Client must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. Havilah Health will not prorate any portion of unused program, or service. All fees are nonrefundable except otherwise stated.

Billing Disputes

Each Havilah Health customer agrees to provide Havilah Health 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Havilah Health receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Havilah Health has been given a chance to resolve the issue, Havilah Health has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Havilah Health, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Havilah Health retains the right to collect on any Services or fees that are due. Havilah Health may submit any disputed amounts to a collection agency. Once a chargeback has been received, Havilah Health has the right to suspend the account until the matter is resolved.

 Last updated 1/28/23.